folica.com

I purchased a GHD flat iron ($250) only to find out it was counterfiet.  I bought the MK4 which is dual voltage.  It is advertised as dual voltage and the manual states it is dual voltage.  I live overseas so this is why I bought this ...

Beware of product reviews. Their product reviews are questionable, in my opinion.  After submitting reviews for various hair products, styling tools, nail polish, etc., only one 5 star review was used. Mediocre or poor reviews were not included, ...

I purchased several hair products from Folica.com on 2/18/2009. That day, I received an email receipt for my order, and shortly after, I  received another email saying that the conditioner I had ordered was now backordered for almost a month ...

THEY SUCK!  Dont waste your time.  I placed an order on 1/12/09 for a green out shampoo and conditioner for two day delivery because my hair turned green from a pool and it said the items were in stock.  They charged my paypal account ...

Folica.com has a great selection of products, and a user-friendly website, but I am sorry to say that I have to write a negative review about folica.com. I ordered a Solia flattening iron that was on sale for a terrific price. I ...

I recently ordered a Sedu 1" straightener off of folica.com.. They were having a sale where you can get $25 off your purchase of $100 or more so my flat iron only costs me $83.. amazing deal! There is even a free iron holder and a TWO year warranty. ...

Last night I ordered a Chi flat iron, and today I decided to cancel my order because I found out that I could get a bigger discount from a friend of mine who is a stylist. I called the 800 number and spoke to a man TWICE. The first time I called I stated ...

A few months ago I purchased an expensive flat iron from Folica. I rarely splurge on myself and it was a rather significant purchase for me...so you can imagine my horror when the iron fell into the toilet during a recent cleaning spree in the bathroom! ...

The WORST customer service I've encountered in a LONG time. Probably an OK company to order from unless there is a problem. I purchased a Sedu flat iron ($125) that developed a short in the cord. It was still under warranty, so I contacted folica via ...

I placed an order for a make up case on Folica.com's site in late December. It was the only case, after much searching, that had a lay out of compartments that I liked. A day later they emailed me saying it would be on order til January 16th. I decided ...

I have purchased many times from Folica over the last 5 years and I have to say, if you don't need ANY extra service (e.g. can do everything online with no need to call) they are fine. Perfectly acceptable. HOWEVER, with my most recent order dealing ...

I must admit I've "window shopped" at folica.com Online Store many times. Having a small obsession with hair products will do that to a girl. That and I kept killing all of the Chi flat irons that have come into my house - and not having a flat ...

I ordered a HotSpa foot bath with cold water heat up from Folica.com on Dec. 26, 2007. According to their website, it was in stock when I ordered the item. Within minutes of placing the order, I received an order confirmation email. Then minutes after ...

I tried to order a Sedu straightening iron but am now in the process of canceling the order. I didn't do everything right either, I probably should have called sooner or even ordered sooner to make sure things were going smoothly, but why should I have ...

TERRIBLE customer service!! I buy almost everything online and have never had such a horrible time with a purchase from any of the many other online companies I've bought from. I highly recommend staying away from them, because if there is something ...

This has been the worst online shopping experience I've ever had...and I buy online a lot. I was looking for a Sedu flat iron, and after doing hours of research, I decided to go with Folica.com. The reason I decided to go with Folica was because I ...

The best thing about Folica is that they have a wide variety of quality products. You can get an Italian hairdryer for half price, and it's the genuine thing. They also have a user review system where people can talk about what they liked or didn't like ...

Positively the worst customer service I have ever experienced in many years of online purchases. DO NOT believe the shipping times listed on their website. Also, it is nearly impossible to reach anyone via telephone. Delayed shipping, shipping ...

It was by far the worst shopping experience I had ever encountered. I ordered a Chi rocket blow dryer and paid for 2 day shipping. I was not able to get through by phone. I sent a total of 18 e-mails because I had not received any confirmation and my ...

I am having some serious issues with the service of this site. I was charged twice for my iron (along with 2 day shipping), and am having trouble communicating with customer service to have this taken care of, and the iron didn't get here anywhere close ...

Many people are raving about Folica.com; and I sincerely would have liked to have the same type of positive experience. After I ordered something at the Folica.com website, I wanted to alter the order. I called the company numerous times, on different ...

Kids grow up, and when they do they have a mind of their own. I have a daughter who’s very fussy about her hair and make-up. That’s not me. We are exact opposites in this area. I usually have to be dragged kicking and screaming to do something new as ...

I absolutely hate folica.com. It has the lousiest, most incompetent customer service ever! I ordered a product off their site, and a day later they e-mailed that the product was unavailable and had to be back-ordered. I e-mailed their customer service ...

On January 25, 2007 I decided that I needed to buy a Chi flat iron (after much research here and on a few other websites) but the Chi is not a cheap item. Well, I did my Froogle.com search and found that the cheapest place that sold the item was ...

Folica.com is an easy-to-navigate marketplace with a wide variety of products for hair (and more!), and incredibly inexpensive shipping. Shipping and returns seem fairly standard. I was thrilled with the price and overall value of what I bought at ...

This was probably the WORST on-line shopping experience I've had with a store. Folica took my order, CHARGED me for it, and I never received a confirmation email or an email confirming shipment. When I tried to use their "LIVE" help, it was simply a ...

I'm not sure I'm too happy with Folica.com. This is my first shopping experience with them and they are failing miserably so far. First of all, Folica did send my item out for shipping several hours after I paid for it. I did not receive the Solia flat ...

Folica's website is very efficient. Designed just right so that any browser or resolution can view the site and experience it's creativeness without having to scroll from left to right. Pages are speedy and not loaded with graphics that take way too much ...

Pros: Fast, I mean FAST delivery
Cons: no

1) This is amazing! In less than 24 hours after ordering the desired item, I have it in my own hands right now. From USA to Canada, there does not seem to have frontier even when our governments plan to reinforce it.

2) The site itself is very...

Folica shipped me the wrong product. I received a self tanning lotion instead of Jasons shampoo and condition. Folica customer service told me that if I didn't return the product they sent me error they would charge me for it. When Folica re shipped my...

Folica.com is a haven for those like me. If you aren't familiar with Folica.com, it's a hair care/skin care store. All the products with their testers are displayed, with alcohol, cotton, and sponges on the end caps so that you can browse and play to...

Folica.com was one of the first places that I encountered when I started shopping online. I was initially amazed at how easy it was to order all my favorite beauty (especially hair) items online and have them delivered to my doorstep only a few days...

Not only was the foot spa I was after on folica at a considerable cheaper price than anywhere else (no matter how hard I searched), I was also very impressed with the site content with regard to Product details and reviews. Processing and delivery speed was very efficient and the product was well protected by the packaging..In summary, a very very pleasant experience and would recommend the site to anyone I know

I have bought shampoo, conditioner and the new Sedu Revolution hair dryer - which we absolutely love!  The products are always delivered fast and I love the service!

WOW! Hands down THE fastest delivery I have every had!!! Amazing! 
I ordered a product on folica.com because the other place I ordered from no longer carried the brand. Disappointed, I decided to give another site a try. I was shocked when i got the package today. I ordered it last night!  
Interestingly enough, two other Web sites I ordered from, same shipping as I used for Folica.com, have just shipped my orders.
I will definitely order from folica.com again! Thanks so much folica.com!

These guys advertise the lowest price on sites like thefind.com for salon products they don't actually stock.  I "ordered" vavoom freezing spray which they claim to sell for $12.95.  After taking my order they told me it was "out of stock" and kept changing the expected in-stock date.  Finally they just cancelled the order.  I had seen on their website where they had claimed an earler expected in-stock date even prior to my order.  I don't believe they ever actually had the product, but rather are playing the ol' bait-and-switch game hoping you'll purchase something else from them, perhaps with better margins.  This is plain and simple FALSE ADVERTISING and speaks to their ethics.  I'd rather spend a few more bucks for an honest company that doesn't waste my time.  How about you?

Hold on to your pursestrings....this company is run by thieves. If you opt for "free shipping" they send it out by pony express. If you opt for "express shipping" they send it by way of the incompetent US Postal Service (not UPS or FedEx)....need I say more. The real clincher is when you call customer service to complain...they're trained to play dumb and when that fails they turn nasty. Here is the website for New York's Better Business Bureau: https://odr.bbb.org/odrweb/public/getstarted.aspx. ...document who/when you spoke w/them....this company deserves to reap what it sews.

Order was correct on behalf of customer, but folica sent package to wrong address!!!!

Order was placed by customer and the order sheet reflects the correct “billing address” and the correct “ship to” address.
However, the shipment was sent to the “billing address” and not the “ship to” address as I submitted on the order form and as the order form states! I did place the order right and the order sheet is correct – YET, the package was sent to the “billing address”! Why?

I have tried to talk to several customer service reps on Saturday and again today – was even treated rudely and hung up on – and I have received no help and no answers to why this occurred…one rep even said it was my fault!!!! How could it be my fault when I placed the order right and the order sheet is correct!!!! Now I am out of money and out of a product and yet I can not get any help from folica.  Waiting to hear...

The item I ordered was listed as in stock at the time the order was placed. Within 1 hour I received an e-mail stating that the item was backordered for 3 weeks. At that time and for the next 2 weeks the item was continuously listed on their web site as in stock. I called that same evening to cancel the order. Customer service said they would cancel the order and I would receive a e-mail indicating it was cancelled. After 2 phone calls & 4 e-mail that they never responded to the order shipped 2 weeks later. I refused the shipment and it took Folica nearly a month to respond. I had to protest the payment through my credit card company to recover the funds which was $120.00.Stay away.

Folica says they have "hassle-free" return shipping.  This is not true.  My product arrived damaged due to poor packing.  After three phone calls (with long wait times) and multiple emails, I finally received a return label (as a one-time courtesy).  I couldn't believe the way they talked to me.  I'm a customer that purchased a $140 hair dryer and the box was practically crushed.  It may work but so does my $20 hair dryer.   The next step is getting my refund.  Wish me luck with that!!!  At first I wanted to exchange, but since it's so difficult to resolve a simple customer service issue with Folica...NO THANKS!  I'll buy elsewhere.  You should too!!!

Extremely poor service. I have been calling up everyday for the last week and each time I get a different story about why my order has not been shipped. One of the items has been placed on a backorder and there is no clear explanation for how long will it take for the item to become available.
I had bought the item has a gift and I dont know if I should buy another one from a different website.
The customer service number helpline is useless. As long as you are calling them up to place an order they are available 24/7. But when you call to track an order then they tell you they do not have any access over weekends. I was put on hold for half an hour today and yet there was no explanation. This has been a nightmare.

I bought a Solia. Purchasing online was easy, received confirmation via. e-mail within 10 minutes. Opted for free ground shipping and received my product the VERY NEXT DAY. Tried the iron, and found out that it stunk.

The iron itself was very hot, so hot that I received a nice burn on my thumb. :( All it did was make my hair a big, frizzy, dried out, disgusting mess.

I returned it.

Received confirmation via e-mail that it had been received and processed.

I'm questioning the authenticity of Folica's products. My mother purchased a CHI iron and it just stopped turning on. I was about to order the CHI 2" Turbo flat iron, it sells on the site for $115. My friend has the same iron from Bed Bath and Beyond for $185,and it still works great 3 years later. I'm thinking these are defective products that Folica is trying to pass off as good ones. I see a lot of reviews from people saying their irons stopped working within the first year. I went to Bed Bath and Beyond, and it was the best $185 I've ever spent.

Update: Received money back within 1 week of return.

I have generally had good experiences ordering online but my experience with Folica has been nightmarish. I sent in a flatiron I purchased with them for a warranty replacement. They shipped the order to the wrong address (took three phone calls to get that straightened out). The flatiron never showed up - it turns out that they no longer stock it and their system didn't catch it. I paid extra to get a different flatiron, only to have it again shipped to the wrong address. They called UPS for me to redirect it, only to have the package get lost. Again, they shipped one out and AGAIN it is to the wrong address. They are again trying to redirect the package. It has been over a month, I have spent literally hours on hold or talking to customer service reps and I STILL DON'T HAVE A FLATIRON!!!!

Awful. I bought a flat iron, and returned it within 2 days. It was overpriced. I called and was placed on hold for over 20 minutes on 2 occasions, trying to determine where my refund was. Finally, today - a full month after they received the return, the credit was processed. They only agreed to process the credit after I provided a shipment tracking number - I guess if I didn't save it I would have been way out of luck. Also, I notified them that I filed a complaint with the BBB and the NJ Attorney General. Maybe that helped them decide to process the refund. I sent an email to customer service asking about info regarding my return after 20 days had passed. It took them 6 days to reply. You would be better off going to a store like Ulta that really does honor their return policy. Unfortunately, I only found all the complaints about Folica.com after I had my own bad experience!

I had the most awful experience at folica.com. I ordered a Kerastase shampoo in Feb 2008 and have not received it till date. They have not given me any refund and they have hung up on me a couple of times. I will never shop at Folica again.

Beware !! terrible customer service !I placed a order on 4/27/08 and today is 5/6/08 and i have no idea where or when i will be getting my order. My order got damaged on its way to me and sent back to Folica and its been a nightmare dealing with there Customer service to get it cancelled or resent.Crissy in Customer service is very rude and not helpfull. I asked to speak with a manager and they are never available at the time,I will never ever order from this company again !
Save yourself some time and order from another company, trust me !!

sure, everything goes well if you decide to keep your purchase. god forbid you have to return something though.

This company is HORRIBLE! what kind of company takes over 1 month to start processing your return and then makes you wait over 3 months for your refund!!!

They are stealing from me!

if you look folica inc up on the BBB, they have had over 74 (at least) major complaints filed with the BBB and they are NOT registered. the BBB revoked them... that tells you something.

Generic product sent instead of Brand Name. Folica listed this product by Brand Name, and amazingly had the lowest price on the internet. The Brand Name product lasts for many years, but the generic one they sent has a statement inside the package stating that it will only last for one (1) year.
That's our first and last order with them.

My shopping experience with this company was HORRIBLE. I purchased a very expensive hairdryer (i.e. $165) that was marketed especially for curly hair. I also purchased the diffuser that goes with it (another $25). All the curly hair people in the audience know that you can't use a hairdryer without a diffuser :) The diffuser was defective and would fall off every time the dryer was on for a minute or longer. After contacting the company numerous times by phone and email (and a month later) they finally agreed to send me a new one on the contingency, of course, that I would send back the defective one. Whatever. Just send me a product that works already :) It's been over 6 weeks. It never arrived.
I contacted my credit card company a couple days ago so that they could conditionally credit my account and deal with all the Folica.com b.s. I seriously doubt Citibank is getting the run-around that I did :) I would RUN, not walk, from this internet vendor...In the meantime, I have to find a diffuser that will work elsewhere or my $165 dryer is useless to me :(

I wish I would have checked the reviews before I shopped at this store. I called about 4-5 days after I placed my order on the 19th of January and had received no notification that my order had been shipped. I asked what the status of my order was and every day I called was told it would be shipped that day and it wasn't shipped that day. I have just been told it was definitely shipped today but I won't get the confirmation e-mail for 2-3 days. We will see what happens. Very frustrating! I don't think I would shop here again but it was the only place that I could get a warranty on the Sedu flat iron.

I purchased a metropolis hair dryer and found it at another website for considerably less money. They claim to have a price guarantee, so I notified them and they refused to honor it. After several unsuccessful attempts to speak with someone, I finally returned it at my own expense. HORRIBLE customer service!!!! I have attempted to speak to several supervisors, and emailed and received a reply from one who responded by saying they would not authorize the price guarantee. All the others have not even returned my phone calls.
Their PRICE GUARANTEE is a fraudulent claim!!!!
This company cannot be trusted!!!!

I recently purchased a flat iron from folica.com, but only after live-chatting with a customer service rep to see what they do to guarantee satisfaction. I had read several negative reviews of this site, so I wanted to do my homework before ordering. Via Live-Chat, I was informed that they had recently overhauled their system, which is where the problems stemmed from, but that everything was running smoothly at the time I ordered. Everything went better than I could have asked. I received notice of the order, receipt, notice of shipment and tracking info. The flat iron arrived sooner than I anticipated as well. They also included a free case for it, and a free tote bag which is really cute. I would definitely recommend ordering from folica.com if they have what you're looking for at a price you like.

The ordering process was fine, unable to place order online due to site difficulty had to place order via telephone. Received two items that were dual voltage, Metropolis Travel Flat Iron ($139.95) and a blow dryer. Traveled to Italy, used a voltage adapter with the flat iron and worked the first day but on the second day it did not heat up. At this point I had only had this flat iron for four days! I want to receive my money back which is guaranteed within 30 days of purchase. I am getting getting close to the deadline and am going to inquire with my credit company of what I can do.

I have called repeatedly since returning from Italy (4/2)and sent emails with no response. I have even tried using the ruse of placing an order via telephone and after the prompts get a recording of "extension is unavailable". My concern is that this company has gone "belly up" and I'm out $139.95!!

I luuuuvvv this store because there is a sense of unity among its customer base. I mean we get encouragement to imprve our physical appearance.

Some people post their photos and that helps alot. Folica ships fast, particularly in my area-NY.

I bought Solia ceramic straightener there. The testimonies of customers was helpful and it stood the test.
i also bough several items and I cant wait!

Very good service. What's my peeve? well there are discontinued products they havent taken off site which is frustrating esp. if the item has good reviews. I wish theyd also review on over the counter products. Most of the products are professional or expensive.

I ordered a $150 T3 Tourmaline Hair Dryer from folica.com. It stopped working 4 months after I received it.

I called folica.com and they said I would have to contact the manufacturer. The manufacturer said that folica.com is NOT an authorized dealer and asked me for the serial number....THERE IS NO SERIAL NUMBER!!!,,,,,,because it wasn't an official Tourmaline hairdryer. It wasn't a sealed box and it didn't have the official sticker on the label...I didn't know about this until it stopped working!

I had to pay another $55 to Micro T3...they have sent me an authentic T3 Tourmaline and have warrantied it for FOUR YEARS!!!!

NEVER!!! NEVER!!!! buy from someone who doesn't warranty their products! What a waste of money to buy at a discount and then end up with the short end of the stick!!
BDS

Folica.com has some unique/quality beauty products that may be hard to find locally. Their prices are satisfactory and their website is easy to locate items, read ratings and place orders. Their customer service is poor. I placed an order and then wanted to add more items to the order and called Customer Service immediately. No one ever seems to answers the customer service phone line. I left a voice mail (which the voice mail message indicated that I would receive a response in 24 hours) which I did not. I sent three e-mails (the automated e-mail response indicates that someone will respond in the next 24 hours) and none of the e-mails were answered. I tried calling the customer service phone line again and FINALLY a person answered. They were very rude and were not helpful. According to the customer service rep, my order had already been placed (without contacting me as my voice mail and e-mail messages requested) and there was nothing they could do and hung up on me.

BEWARE OF FOLICA.COM
I bought an expensive Baby Bliss hairdryer from them and 35 days after I bought it, sparks started flying out. When I tried to return it they said "too bad" deal with the manufacturer.
So they are great when they take your money but horrible when it comes to customer service

I originally bought my flatiron in October 2005, then in July 2006 it stopped working all the time; something was wrong with the cord. I called folica.com and they agreed that it was under a one year warranty, and said I could send it back for a replacement. That was great.........only I had to pay for my shipping, as well as theirs. So it cost me about $50 Canadian. Oh well, even though I think they should have paid at least their own shipping since it was their defective product, they were really quick about the replacement. One week after they received it, I had a new one at my front door, for half the price of buying a brand new one, as if it wasn't under warranty.

I am so glad that I have finally found the flat iron that cuts my time in half. I think that the worst thing about my hair was that when I would do it it would just go back to the ugly wavy stage that it was in before I flat ironed it with my old ones. But with this new one I am having a great time with it and it makes me smile to know that I am having a good hair day and all it takes is a bad one to mess up your day.

So far, so good. The site is very user friendly. I just ordered a hair care product that I've looked for in no less than a dozen stores. Nobody seems to carry it, not even the store where I originally bought the product.

After a GOOGLE search, I found it at Folica.com. Now I await the speedy delivery of the product and the rapid customer care that I'm reading about in other reviews.

onlineshop36, are you a competitor of Folica.com?

I really enjoy Sedu straightener. It makes my hair so straight and stays straight for a while. Before this purchase I owned a Hot Tools Professional Ceramic Hair straightener, but it did not work as well as this one does. The one I had previous to this purchase broke. I am very statisfied with this product and my roommate really likes it also, and is going to buy one when she gets the money. She said it straightens her hair better than any other straightener and she owns a Babybliss professional. I recommend this straightener.

The worst experience I have ever had online. I tried both the SEDU and SOLIA flat Irons. They are BOTH so crummy. No wonder no one else carries them. Both did not last for more than a month before they fell apart. When I contacted them about the problems I was having, they kept putting me on hold and referring me to someone else at the store. Then they told me they would call me back and they did not. All I wanted was a refund after I returned the products. After many weeks of non-responsiveness, I finally got them to refund my money. They acted insulted that I was unhappy with their products. Folica does not want to deal with you if you have any problems. I would avoid them at all costs!

Product selection looks great and the prices are decent, but beware if you encounter any hiccup. Worst customer service I have ever seen-- completely unresponsive. Avoid at all costs.

I haven't had to deal with this company much, my one order was accurate. HOWEVER, they keep sending me SPAM even though I never agreed to be on their mailing list. I have removed myself from their mailing list at least 4 times to no effect.

Any company that keeps sending e-mails even when I specify that I don't want them is shady in my eyes. I will not be doing business with them again.

I recently purchased the Hot Tools 3 Barrel Waver and Folica's service is absolutely exceptional! I do a lot of online shopping and I have to say that their service and
selection is outstanding! From the ordering process to the shipping I am extremely happy with the service they provided. I ordered my product on Monday and had it by Wednesday afternoon...I live in Western Canada and
Tuesday was a holiday so I'm sure I would have received it Tuesday otherwise! I will definitely be shopping with Folica again!

I was amazed at the variety of hair products available. not only in shampoos, conditioners, dryers, brushes, but also the products to straighten my CURLY hair. the product I ordered was HAI flat iron, it was delivered on time, in perfect condition, and was so much nicer than i expected.

This product is absolutely wonderful!! After spending years and gazillions of dollars trying to straighten my very wavy and frizzy hair, I finally found a product that gives me straight, sleek, shiny hair!! This is the best $100 I ever spent!!!

As a matter of fact, i intend to place another order with them tomorrow.

Of all the online beauty shops to whom I have given my hard earned cash, Folica is the place that has gotten the majority of it. Why? Because they have an amazing selection of hair and skin care for every man and woman.
With brands such as Visage Naturel, Wigo, Hot Tools, CHI, Aveda, and Philosophy make this site the shining star of all beauty sites. Aside from the sheer amazement of the selection at Folica, their customer service is wonderful. I had a problem with orders in the past (due to my errors) that have been easily remedied by the support staff on the toll-fee number.
Shipping is relatively inexpensive (Free shipping for orders over $75 or $4 for orders below $75) and orders get to you in about three days, which is pretty good for standard ground shipping. The packaging is nice...it arrives in a well packed cardboard box in which there is a nice gift box that makes you feel like you are getting a present from yourself. The website is easy to navigate.
Overall, it is a reliable site with lots of offerings for beauty junkies like me.

I absolutely loved this place the first time I ever shopped there. I wished that I had a million dollars to spend cause I found so many goodies I could have bought. I bought some of their hair tools and some of their cosmetics. I thought their flat irons were of very good quality for the low price. Then their cosmetics were even better. It was in a really nice bottle and smelt awesome. When my package got delivered it came in a very nice black somewhat velvet pouch, that I will definitely use for something else. I was very impressed!!

Folica's selection of products is always the best and their regular prices beat just about anyone on the web or in the stores. When they run a sale, it REALLY is a sale. Also, their shipping is even quicker than I expected. I was pleasantly surprised and certainly will order from Folica again, especially now that the holidays are coming.

Folica is a gem in the world of on-line purchasing. Product selection, pricing and customer service are exceptional. Folica.com will be the first place I visit for cosmetic needs.

Folica.com was one of the first places that I encountered when I started shopping online. I was initially amazed at how easy it was to order all my favorite beauty (especially hair) items online and have them delivered to my doorstep only a few days later. Fortunately, Folica.com has continued to provide quality service and reasonable prices without becoming another internet business casualty. Why Shop at Folica.com? Folica.com is a reputable company that promises satisfaction with both the service and prices of their products. Many other competitors have come and gone over the past few years, but this company has continued to survive. Their success gives me the confidence to shop there. The site is easy to navigate. The categories listed are easy to understand and search through. Shipping has always been fast and accurate. My daughter ordered a hair straightener from Folica.com and received it in 2 days, the quality of the product is excellent. I ordered 2, 1 for me and 1 for a gift. I'm very impressed with the ease of ordering. Beauty & spa items are comparable in price to my local beauty supply stores.