boatersworld.com

We purchased an Igloo Max cooler last summer prior to our Orcas Island vacation because we were impressed with the product and its capacity. Over the holidays this past year we used the cooler inside the house to help hold holiday food items that...

I have purchased items over the internet from Boatersworld.com for a little over a year now. I have been happy with them although I have found out that some of the products are specifically made for boatersworld and may not be of the same quality as you...

I ordered a rather expensive (more than $1,000.00)fishfinder from BoatersWorld.com The site was easy to navigate and initially I felt confident that I had ordered through a competent and reputable company. However... When the order arrived we ...

Poor customer service, miscommunication galore, excessive hold times while trying to resolve...DO NOT USE BOATERSWORLD.COM!!!!! We ordered a rod holder on 12/18 and paid extra for 2-day delivery. The next day we received a call saying there was a ...

Dealings with this company are fine unless there is a problem with your order and you require customer service. I recently placed an order on 12/5/06 for a Christmas gift. My order was immediately reflected as "In Progress." Following confirmation that ...

I have now made four purchases from Boater's World and I look forward to submitting this review. Every transaction with BW has been excellent. I don't want to gush, but I live in Hawaii and quite frankly, I have had many shipping problems with other...

Purchased a trolling motor from them, they sent me the wrong one. Customer service gave me a hard time, and returning the item was a hassle even though it was their mistake. I will never do business with them...

I also have not had a great experience with Boatersworld.com.
I placed an order online for white internal bilge paint and got grey. I swear I ordered white on their website but all records show grey. So it is possible it's my fault but I really don't think so as I was sure I ordered white. Trying to exchange the grey for white with them now. Still waiting to see how they assist me or don't assist me.

Worst shopping experience I have ever had in my life. I ordered a trolling motor in April 2006 to ship in 7 to 14 days. Okay, I guess I can wait that long. Order placed-- 14 days later not shipped, called and was told by someone I could hardly understand (boy was that an experience, thought I was in another country)2 more weeks to ship, darn. Not happy but waited this long so---- okay. Four weeks, not shipped, Same deal. Called-- now it's only 2 to three more weeks out, YEEHAW, ain't this fun!!!! I have waited 5 weeks now to ship. Oh look, whats this? Same trolling motor? Free Shipping? $89.00 less? Boatersworld.com you just lost me never to see me again!!!! I wish there was A minus check mark you could give them. I'll order mine from trollingmotordoctor.com

Whilst BoatersWorld advertise that in Busy periods "They will ship articles in three days", It was eight days before I received an e-mail telling me the item that I ordered was out of stock!! However their website continued to advertise the item, for a further seven days. That in my opinion is unethical.

By far the worst customer service I have ever experienced in my entire life. Ever. Boat seats that were supposed to be shipped in 5-10 business days were still not shipped 7 weeks later. Repeated calls to customer service did no good- they kept making up new (imaginary?) ship dates and I beleived them. Had to cancel the order- seats ordered two weeks before Memorial Day weekend were not to be expected until August?? C'mon!!! Could have used that information back in May, folks. I asked them to substitute ANY comparable seat and they could not even comply; one customer service representative told me that they had no seats to ship anyway and I was "one in a long line of irate customers." Supervisors were completely useless/impressively incompetent and they like to put you on hold and hang up on you alot- always fun.

I strongly suggest NOT buying anything from them unless you really like waiting for stuff that may not ever arrive and enjoy hold music.

To wrap it up, if I had a big, shiny trophy to award to a company for the worst customer service ever I would award it, without hesitation, to "Boatersworld.com".

I will never shop from here again. I placed an order in June, am still waiting for it to arrive in October..... very hard to get in contact with customer service and very little help offered to rectify the problem. Am unable to find product elsewhere so I find myself compelled to wait for it to arrive. Very poor customer service.

I do not recommend ordering on-line from this company. Their ad about free shipping on orders over $100 is not correct. I placed an on-line order and all through my checkout and even to the confirmation page, I was told shipping would be free. When I got my order I was charged $15.90 shipping and handling. They said it was because the item I ordered was a "Limited Special" item and it carried shipping charges. No where once I added this item to my shopping cart did it say it was a 'Limited Special' item and shipping charges would apply. There is a note under their ordering info about shipping being charged on certain items, but once you put that item in your cart, the shipping should show up and it does not. I believe it is false advertising to show the shipping charges as 'free' if indeed that is not the case. I you want to order from them, I suggest ordering over the phone.

In store purchases are OK unless you need to special order. Ordered a Life raft in Feb and didn't get delivery in store (East Coast USA) until late May. They never once called me to tell me it was in. I called several times and now I know it was in the store but nobody bothered to look when I called. Should have learned but since I had Capt Club points, used them to order a dock wheel. Called and they told me it was delivered to store (4 weeks later) but when I got there, it had not arrived and has been on back order for two weeks now. I WILL NEVER ORDER FORM BOATERS WORLD AGAIN!!!!!

I received a different item than what was pictured. I oredered a Kwik Tech Rescue Rope Throw Bag. After checking the manufacturers web site, the item may have been redesigned. I tried to order from Boater's World because I liked the old design better. Boater's World appears to have not updated their online picture. If I knew I would get the new version would have ordered it from another site for $5 to $10 cheaper. Trying to resolve the issue on the phone was a mess because 3/4 of the people I talked to did not speak English as their primary language. I eventually got a full refund, but it was not worth the hassle and I still do not have the item I want.