The Golf Warehouse Online Store

If you like shopping at home on the Internet then golf shopping is the way to go. I found this onli ...

A great selection for everything golf, and an easy to use website. Their inventory is usually chock full of the latest and greatest, and they run very good sales promotions. Their prices, despite their claims, are not always the best, though they ...

The Golf Warehouse online store is well-organized and easy to shop. Unlike many sites that stick their clearance merchandise in one area and regular merchandise in another, TGW allows you to view both types of merchandise together, which is great for...

I've ordered many different things from "TGW" over the past 3-4 years and I really never had any problems. UNTIL... Recently, on June 12th, I ordered a Titleist stand bag and they delivered it next day for free (due to a promotion at the time) which ...

I have ordered Irons, metal woods and gifts for others at this site. Detailed club fitting and real professional advice on club and shaft selection and custom options are available on line and by phone. Outstanding...

this site has everything golf related and its easy to navigate. the prices are fair and the productsare from top of line to economy products. quick delivery also make this one of the better golf stores on the...

Bought several pieces of merchandise from these folks over the last six months, only problem I had was with a set of Tommy Armour irons that were on back-order from the manufacturer. Took 2 and a half months to get them. Customer service(at least the...

I used to be a faithful customer. Then they royally messed up one of my orders and have lost me forever. I ordered some Custom Footjoy DryJoy Pros from their website using a gift card I had received for their site and a partial payment with my credit ...

I purchased a DVD from this company couple weeks ago. They sent me the wrong item. I followed their exchange policy and returned the wrong item and asked them to reship the correct item. In return, they credit me back the money and deduct 5.75 shipping ...

I placed a custom order through The Golf Warehouse in March 2008 for a Cleveland wedge. The item arrived within 5 weeks but the shaft on the club was incorrect as was the length. Per the TGW website I sent an email to customer service describing my ...

I bought 2 wedges for my wife. I ordered them on a Wednesday and I received them on Friday. A great experience.

I ordered online 2 custom titleist irons from TGW last year. I had a golf trip to AZ planned in 6 weeks, so I thought I would be fine (their web site said "allow 2-4 weeks for delivery"). No clubs after 4 weeks, so I called their customer service. I was told "they'll be there in 1 week". 1 week later, no clubs! So I called again, and again they told me "1 week, they were destroyed in a truck crash and are being rebuilt by Titleist". After another week, I called again, and was told "They were destroyed in a train accident, and will be there in a week." Try to get your lies straight, TGW! In the end they were about 4-5 weeks late. I spoke to the manager of the customer service group about getting some sort of store credit, but he was very unhelpful, and only sent them by a faster delivery method, though at that point I didn't care.
Overall i was very dissatisfied w/ TGW, and will never ever buy from them again.

I just bought a complete set of Ram Beginner Clubs and Bag for my wife from TGW through their Amazon Storefront (so I could get free shipping). I ordered the set on a Monday around Noon, they got to UPS by that same Afternoon, and regular ground UPS got them to my house by Wednesday Evening. I had read some negative feedback about TGW on the Amazon site, almost entirely about things not being in stock, poor customer service regarding returns, and things of that nature. But fortunately I didn't have to test that aspect of their store.

Their website is terrific. I especially like the product tours that they have available for many items. But it's best used with a fast internet connection. I view it at work instead of home (with a dialup). I'll buy again from them when I get the chance.

I bought a putter for a present. I realized that I ordered the wrong one. When it came, I took it out of the box, looked at it , repacked it, and shipped it back. Their policy is supposedly if it is returned unused, you get a refund. If it is returned used, you get a store credit.
They told me that I used it and would offer only a store credit. I know that isn't true. I called customer service and they said there was nothing they could do. I asked to talk to a supervisor and was put on hold while she "talked" to a supervisor. She came back and said that there was nothing that she could do. I asked for the next supervisor in line and hit a dead end. I had to leave a voice mail and I never got the courtesy of a return phone call. My business must not be important to them. I'll never buy another product from them.

I have purchased several items from TGW.com over the past year and here is what I have learned. While their prices are pretty good they are not always going to be the lowest out there as their ads imply. Their selection is very impressive and their shipping time frames are ok but not great. Returns are very slow to be processed. It has been almost a month since I returned an item and have yet to receive credit yet.

The thing that irks me the most is that their user reviews are utterly useless. I am not sure who they think they are fooling but they only seem to post reviews with very kind words or ratings of 4 stars or higher. Take a look around the site and you'll see. So if you are going to buy something from TGW do your homework first and get your user reviews elsewhere.