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FTD.com

FTD.com

Overall store rating:  Store Rating: 2.0
Reviewed by 321 customers
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Showing 1-15 of 360 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 24   Next
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Overall Rating:Store Rating: 1.0
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Dead Flowers, Horrible Customer Service...

by tradmb , Jun 01 '09
I ordered what looked like a beautiful bouquet for my mom and had it sent to her on Mother's Day.  The day after, I realized that when I talked to my mom on M-Day, she didn't mention the flowers... odd... So I called her back on Monday and ...
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Overall Rating:Store Rating: 1.0
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fraudulent, charged my Visa without delivery of flowers

by notsniw , May 26 '09
FRUADULENT SITE:I used FTD.com for the first time to purchase a bouquet for a friend graduating law school.  I purchased the flowers on a Friday to be delivered on a Saturday, next day delivery was available on the particular arrangement I ...
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Overall Rating:Store Rating: 1.0
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Flowers weren't delivered and even hung up on me!

by consumer128 , May 11 '09
This is the first and LAST time I'm ordering flowers from them. Ordered a florist delivered arrangement for my mom for Mother's Day to be delivered either on Sat or Sunday. It's up to them. Saturday goes by.. I don't hear anything from my mom. So I ...
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Overall Rating:Store Rating: 1.0
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FTD Delivered Dead Flowers for Mother's Day

by angrydaughter , May 08 '09
I ordered a pink mini rose bush in a nice vase decorated with a chiffon bow for my mother for Mother's day.  The plant was describes as "A beautiful pale pink mini rose plant bursting with buds and blooms".  My mother was surprised and thrilled ...
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Overall Rating:Store Rating: 1.0
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Terrible customer service, no followup

by thazz , Feb 28 '09
I placed order FMY93151 to be delivered on 2/14/09.The following Monday, my friend told me she had not received them, so I called..."Oh, we'll contact the florist and I'll call you back in a few hours!"I never heard anything back. A few days later, I ...
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Overall Rating:Store Rating: 1.0
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Brown roses twice!!

by britrock , Feb 20 '09
I've always liked FTD.com and have used the home delivery service several times in the past, and only one occaision did they fail to deliver. The available selection of flowers and ease of use of the website were excellent and the price expensive but ...
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Overall Rating:Store Rating: 1.0
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Sent the Wrong order not once, but twice!

by lilchris0303 , Feb 19 '09
I normally use a local flowershop for all of my gift needs, but decided to try an online service for Valentines Day.  FTD seemed like a very attractive service to use, as they did not send their flowers out in a brown card board box. After ...
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Overall Rating:Store Rating: 1.0
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No Flowers For My Wife On Our Anniversary!

by kandw101 , Jan 25 '09
No Flowers For My Wife On Our Anniversary. FTD.COM failed miserably! I ordered anniversary flowers from FTD.COM for my wife on 12/30/08 for delivery on 12/31/08 and they never arrived. I called at 4pm and 7pm on 12/31/08 to see what the ...
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Overall Rating:Store Rating: 4.0
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Extremely poor value and poor customer service - Resolved

by srqwebguy , Dec 05 '08
Update: I received a call and follow up email yesterday (12/22/2008) from FTD, apologizing for the product I received and the way my concerns were handled. They offered a full refund of my purchase. I appreciate their acknowledgment and ...
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Overall Rating:Store Rating: 1.0
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Never again FTD!

by mba2000 , Nov 22 '08
Ordered flowers through FTD about a month ago for delivery to my 83 year old mother who was in an out-of-state hospital. I paid $84 and change for flowers that were supposed to be shipped in a brilliant cut glass vase. Since I wouldn't be able to see ...
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Overall Rating:Store Rating: 1.0
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Poor flower quality, unaccomodating though professional customer service

by thornhale , Nov 21 '08
I ordered the upgraded "I am Sorry" Flower Arrangement. They were meant to be say sorry for an argument I had with my wife. Instead of improving the situation, the arrival of the flowers made things worse because for our anniversary:The ...
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Overall Rating:Store Rating: 1.0
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FTD.com never delivered flowers for wife's birthday, totally apathetic about it. BEWARE

by truthy79 , Jul 22 '08
I ordered flowers from this FTD.com a week ahead of delivery for my girlfriend. They charged me right away. I should have known at that point they weren't too reputable, as most companies do not charge you for something until they send it out for ...
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Overall Rating:Store Rating: 5.0
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I am a long time customer, who will keep ordering from FTD.com.

by kdarocha , Jul 15 '08
I have used FTD.com several times per month for the last several years. The statements I will make are solely based on my experience and are not at all a broad generalization of any employee or the company of FTD.com. I started using FTD.com because ...
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Overall Rating:Store Rating: 1.0
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Lack of Customer Service

by ctb2 , Jul 09 '08
My husband & son ordered my mother & myself tulips & a victory rose plant on-line from FTD for Mother's Day. They were delivered a day early. Upon arrival they were limp, but according to directions were revived with water within the period said in the ...
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FTD did NOT deliver my flowers on time - 3 days late!

by mschwadron , Jul 01 '08
I ordered the Citrus Burst flowers for my Mom's birthday Friday, early in the day. Ordered off the FTD.com website, where the guaranteed a Friday delivery. My Mom never called to thank me - and I thought she was out having birthday fun. I then get a ...
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Showing 1-15 of 360 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 24 Next

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Overall Rating:Store Rating: 5.0
 
Jan 19 '07

Excellent service
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Overall Rating:Store Rating: 4.0
 
Oct 13 '07

It was fast and easy. The flowers were nice and arrived on time.
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Overall Rating:Store Rating: 5.0
 
Jul 05 '09

the plant arrived sooner than expected! excellent delivery
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Overall Rating:Store Rating: 5.0
 
Jun 02 '06

When my daughter received her bouquet, the vase was broken, she immediately called it in to the customer service department and they immediately sent her out another bouquet with a brand new vase on the next day. Your service was excelllent and I will definetly order from you again. Unfortunately, when she received the replacement vase, she went to put water in it, and it dropped out of her hand. She was very upset and she loved the vase so much, that she tryed to glue it together. (It happened to match the decor of her living room.)
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Overall Rating:Store Rating: 5.0
 
Jun 14 '07

They delivered quickly. My friend said the plant was beautiful. This was said with greater feeling than the flowers I ordered from another company last year.
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Overall Rating:Store Rating: 5.0
 
Jul 05 '08

VERY GOOD
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Overall Rating:Store Rating: 5.0
 
Dec 29 '06

satisfied
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Overall Rating:Store Rating: 5.0
 
Jul 14 '06

.
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Showing 1-8 of 8 surveys  



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