Not what I expected
Written: Apr 03 '06
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Product Rating:
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Pros: On site amenities are extensive.
Cons: Poor customer service, shoddy housekeeping, inconsistent room service
The Bottom Line: I would pass on staying here again - for the price, I expect much better customer service and attention to detail.
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| woodfieldinn's Full Review: Pointe South Mountain Resort |
I stayed here for a conference and I must say that I was quite disappointed in the level of customer service provided. I never did get anything that was requested from the concierge desk or the front desk. On the first night we ordered room service and I requested a tall glass for my Pepsi twice with room service and once with the front desk. An hour and a half later, I did get a tall coffee mug, but no glass ever appeared. On the third day I requested more laundry soap (provided in the mini bar) - I received shampoo and conditioner, but after another phone call to the concierge desk in which I was assured that it would be sent right up, nothing happened and it was never received. Housekeeping did not sweep the half bath in our suite (the same dead mosquito was there for 4 days), nor did they replenish the amenities. I expected that a 4 diamond property would have had better service than that.
The room was quite comfortable and very roomy. It was uncomfortably hot at night for sleeping, despite the in room controls for the air conditioner. The amenities at the resort were very good, with just about every activity you can dream up available to you. The hotel has a water park that rivals some of the destination parks, and the golf and tennis are super. You do need a map to get around the place, which is inconvenient in my opinion, but you cannot complain about a lack of things to do.
Room service was hit or miss as far as food quality goes. My breakfast was excellent, but my husband's omelette was so dry it was inedible.
Overall, for the price, I would definitely not stay here again.
Recommended:
No
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Epinions.com ID:
woodfieldinn
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Reviews written: 1
Trusted by: 0 members
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