AAA - Less than stellar customer service
Written: Nov 22 '04
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Pros: None ....perhaps good pricing, but depends...
Cons: AAA has become a business based on quantity NOT quality. IMO.
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| pacific62's Full Review: AAA - Auto |
I have been a AAA customer for the last 3-4 years. I am a good driver so I do not have occasion for their services. While at a dinner party at a local restaurant, the valet pulled my car around behind another guests car... unfortunately the woman in the car ahead of mine did not see the valet pull in and proceeded to back into my car as I watched! We exchanged info (her carrier was State Farm) and I called my insurance company AAA to ask for guidance as how to handle this or perhaps see if they would handle this for me. Unfortunately, I was treated as if ~I~ had caused the accident! I was treated rudely and was not assisted in anyway that I would call helpful! When dealing with the woman's insurance company, State Farm, I was treated with excellent service, timely follow-up, and in a very professional manner. I did complain to a supervisor at AAA, but received no satisfaction whatsoever. I have now switched to AMICA insurance, better service and even a better price!
Recommended:
No
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Epinions.com ID:
pacific62
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Reviews written: 3
Trusted by: 0 members
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