SkinStore.com

I love bargain beauty products like at B uyMeBeauty.com but sometimes, I want higher end things. Good skin care can be expensive and confusing. I have shopped at many websites, looking for certain products or just to ...

I found SkinStore.com in November of 2007 while I was looking for stores that use the Bill Me Later credit plan. The promotion at that time was spend $100 and receive a $20 certificate on your next order so I thought I'd try some of their products. I ...

I'd wanted a "Tammy flattening gel" by Sovage since I first learned it in the Red Book magazine (weight-loss products in the article), but it was over $100/tube ($119 retail price, I think it was), I even saw it in the Victoria's Secret catalog earlier ...

I am a repeat customer at Skinstore.com since October 2007. In fact, I am buying all my skincares supplies from them. I am surprise to see some of the negative reviews, maybe I am just lucky or the store has improved over the ...

When you read the name of the site, Skinstore.com, visions of "Buffalo Bill" from Silence of the Lambs probably dance through your head. Although this site does sell lotion, let me assure you that human flesh (or even animal flesh for that matter) is ...

I have been a Skinstore.com customer for at least 3 years and place about 5 orders per year, so I have a lot of experience with this company.  They have a great selection.  Their prices are generally as good, if not better, than what you would ...

I recently ordered two Juice Beauty Green Apple products from SkinStore.com. I received the one item in a fairly quick manner, and was satisfied with that. However, I received an email telling me the other item was out of stock and on backorder. I was ...

Very satisfied. Will buy from them again and will recommend friends to them. The purchase experience ...

I ordered two very expensive items from this store because I read somewhere on the site that there was a 60-day money-back guarantee. Since I live on a military base overseas, the shipping took about two weeks to get to me. I then tried the products for a couple of weeks and decided I didn't like one. I called customer service but did not get an answer because of the time difference. I emailed several times but did not receive an answer, until finally someone emailed and said that the item I was trying to return only had a 30-day guarantee and that I had missed the deadline. I will not order from this site again!

I had ordered a Jan Marini product from their store, but was alerted later by email that my product was out of stock. I attempted several times by email to cancel my order, as it states 'for any further questions or to cancel this order, simply email us!', but received absolutely no response.

I then proceeded to call them on a Saturday, as the times on the website state that their CS line is open. I called, and their automated message stated that they were closed that day.

Later on that week, I got through to their Customer Service Department to cancel my order, and the $150 was credited back to my account.

Three weeks later, I received an email confirmation that they have shipped the order that I had cancelled.

When I called their CS line again, all they could do is apologize and tell me to refuse the package.

BEWARE of a potential huge Inconvenience with skinstore.. they seriously need to get their customer service and orders together.

I took a leap of faith and ordered a rather expensive eye cream from Skinstore.com. I was pleased by the shipping speed and I am satisfied with the product. I ordered from them, because they had a guarantee, but I didn't have to return the product.