Worst experience with this 'company'.First there's an automatic 5 day delay for any order, which i didn't see until after I ordered. Who does this ? Its 2009 how can it take five days to retrieve one item from inventory and ship it?I ...
This site is added to my list of favorite online retailers due to their exceptional customer service and dependability. This site's descriptions of merchandise is accurate and has proven to provide the best prices on comparison.
some products misadvertised, but good customer service. by agentm ,May 04 '07
I placed an order for a scale that would tell me my percent body fat, percent water content and basal metabolic rate --- and I got it in the mail a week later, and it does nothing of what was advertised -- its just a plain old digital scale!! What the hell?
Update: Upon calling the company to inform them of this error, they are in process of sending a UPS pick up to return the item and a full refund with shipping. At least they have good customer service when you call them, so it definitely helps to make up for the mistake.
I was a web sales affiliate- until they bounced a check! by andriegel ,Nov 24 '08
I was an affiliate for Fitzz.... Until they BOUNCED A $20 check. BEWARE: very unstable with poor business practices. How can you trust a company who bounces checks?!
Excellent service and timely delivery. Extremely satisfied. by brickmanmr ,Apr 23 '06
I placed an order for some yoga supplies on fitzz.com. I was impressed with the customer service and speed of delivery. I was promptly notified when the items were shipped and graciously thanked for my order. I received the items ordered very rapidly and couldn't be happier with my purchase. I'd highly recommend fitzz.com to anyone!
They made up for mistakes. by mwells88 ,Mar 16 '09
The order went smoothly until shipping time. It hasn't shipped, and nobody there will return my emails. It has been a week since my order and 4 days since my first email. I will update this if/when they ship this order.
UPDATE: 30 seconds after posting this I got a courteous, apologetic email promising to refund my shipping costs and get back to me within 24 hours regarding my order status.
I would increase my rating to 4+ stars at this point.
One of the best services I have ever seen on the internet; fast shipments, helpful and friendly staff, and very professional. I have continued to buy all my diet supplements through Fitzz.com, and would not shop anywhere else.
This is my first order with Fitzz and likely my last. My sister had a neck fusion and as a result is in a very uncomfortable neck collar for at least 6 weeks. I was happy to find Fitzz had some comfy collar liners for the brand and size she needed. Well, it has been 7 days since I placed my order and there is no update on line with a tracking number and I have to assume that it has not shipped.
How long does it take to ship an item that is "in stock". Seriously?!? So she is uncomfortable and immobile while they take thier time? If they actually pick up a phone when it rings, call me back or return my email, I may update this review with more positive feedback.
I want to know if you ship in canada. I want to order vigorect gel, and I need to know if you deliver before I call thank's in advance for your respond.
Will definitely use again! Great price, fast, and most important, RELIABLE! by qdc862000 ,Apr 20 '06
Great site that I will definitely use again. I do a lot of on-line shopping and with this site I have found one that I can trust to reliably provide it all: A++++ price, quick shipping, and a great selection where I can find what I need for the entire family.
Great online store, with good pricing. Would recommend. by juanchoruiz ,Feb 12 '06
Very fast shipment, received item in 2 days. Highly recommended store. They even accept paypal. UPS Tracking information was automatically received in inbox and shipping was actually free.
Highly recommend this online store to all my friends and I have bookmarked this one!!! by dataminermiami ,Apr 05 '06
First of all I found the information on this site to be very accurate and helpful. It looks like they have really made an effort to offer education as well as offer great prices and great customer service. I had an opportunity to call and ask a few questions and their staff was so knowledgable and friendly PLUS I got my really awesome Blueair 501 air filter delivered on time and as promised - and at the best price! Highly recommend this online store to all my friends and I have bookmarked this one!!! 9.5 out of 10!
Received my my massager and a nice gift as advertised. I like how you don't have to open an account to check out. I also like that I was able to track my shipment on line.
Great experience through out by jprint ,Oct 07 '05
Ordered a Polar heart monitor with free shipping and received the item in 2 days, amazing. upon arrival i had a question about one of the features, called customer service, they were very friendly and helpful. The site was easy to navigate and checkout, no annoying pop-ups or pressures to sign-up or login. We need more stores like these
Great customer service and fast delivery of order. by takeith ,Jan 24 '06
My experience was great. They had the second lowest price I found on-line, but the free shipping sold me. I received my order the day after it shipped, and three days after I placed the order. I did not receive an e-mail informing me of when my item shipped, but I called the toll free number and got my question answered by a very helpful and friendly customer service representative.
Plenty of information available, and photographs. Quick and easy, once I decided. Read more
Overall Rating:
Aug 02 '07
The ease of online ordering was great, and the product arrived a lot sooner than I had expected -- great customer service, and have placed orders since with the asme results. Read more
Overall Rating:
Aug 02 '07
I LOOK BACK FONDLY AT ALL THE LATE AFTERNOON/EARLY EVENING PHONE CALLS WITH MARK AT FITZZ.COM -- SEEMS LIKE IT WAS AGES AGO, BUT ONLY A FEW MONTHS IN FACT! MARK TOOK GREAT CARE OF US WITH OUR TALLALAY LATEX MATTRESS; IN FACT, HE'S PROVIDED THE BEST CUSTOMER SERVICE I'VE EXPERIENCED -- EVER!! WE HAD TO SWITCH LAYERS AND EXCHANGE THE MATTRESS COVER WHEN WE INITIALLY REC'D THE SHIPMENTS THRU UPS. WE WERE NEVER RUSHED AND ALWAYS FELT LIKE WE WERE HIS #1 PRIORITY. CANNOT SAY ENOUGH ABOUT HOW SATISFIED WE ARE WITH THE MATTRESS AND THE CUSTOMER SERVICE!! THANKS, MARK -- WE HOPE TO BUY FROM YOU AGAIN -- KAREN & RANDY IN MARYLAND Read more
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