Pros: None Cons: Poor customer service, poor resolution of issues
I joined up with Voicestream a few months ago because the advertised plan seemed like a great deal. I had been wanting a cell phone for a long time, and getting a lot of minutes for a relatively low cost was quite appealing to me.
Pros: Excellent coverage, rate plans, customer service, and website. Free phones. Cons: No auto-time sync in all markets, nor with all phones. No analog roaming.
Introduction This is a review for both T-Mobile Customer Service and T-Mobile Service for the San Jose, CA area (Epinions still has not added T-Mobile to the San Francisco/San Jose/Oakland listings). I am currently in my sixth month of servic ...
Pros: No Pros Cons: Inconsistent Customer Service and Hidden Fees
This is a assignment for the English class I am in and we are learning how to write for a specific audience. Any comments and reviews would be very helpful to me. I have been a T-Mobile customer for six months and have had several problems with ...
Pros: good phone range Cons: phone deals are not what they seem to be
My husband and I have been customers for T Mobile for over two years. I am very disappointed in their unfair service and the way their customers service representatives are trained. They don't answer your questions unless you really pin them down to ...
Pros: Short hold times Cons: Customer Service reps are clueless
I signed up with VoiceStream toward the end of July. A lot of people I know have VoiceStream, and are very satisfied. Most of them have been with VoiceStream for at least a year.
Everything was working great, but I wanted a feature called...
Pros: GSM, cool phones, lots of included features, no long distance and no roaming. Cons: I haven't come across any personally.
I have read some of the other reviews on this topic and I have to disagree. I am extremely pleased with the service I get with VoiceStream. I made my purchase at the local retail store after doing extensive research on my local calling area, reading all...
Pros: Rate plans seem to be pretty good. Cons: Customer Care? HA!!!!!
I just spent my morning with the second grade dropouts that they employ in the Customer Service department of Voicestream and I just have to vent off my anger!!
Here's my story....
I used to have Bell Atlantic Mobile which is now...
Pros: GSM, so it can work in Europe. Innovative plans Cons: Service, coverage, staff competency, set-up stress
I got my first GSM account about 4 years ago with Omnipoint in Indianapolis, who were bought by Voicestream. I now live in the Boston area and have 4 lines for family and colleagues, and all because this is the only GSM operator in the area and I only...
Pros: Great customer service, no roaming charges in calling area, fairly large calling areas Cons: Connection is sometimes fuzzy, even in metropolitan areas.
When my girlfriend and I first got out of high school about two years ago and went to our respective colleges, we were faced with a problem that had never been an issue before: getting ahold of each other. Before, we had seen each other daily because we...
Pros: Good Price, Bonus Minutes, Good Overall Plan. Cons: Dropped Calls, Inconsistent Customer Service, Inaccurate Billing, etc.
I signed up with VoiceStream on December 26, 2000 because the car I owned had mechanical problems (see epinion on 1995 Cavalier ”Flaming, literally!”). In the beginning, I had good service with my phone. I purchased the “Get More Plan” which allocated...
Pros: Usually fairly short "on-hold" times. Cons: Low quality of customer care provided.
I've been a VoiceStream customer for almost two years now. While I am generally satisfied with the overall pricing plan and coverage within my region, I've found VoiceSteam's Customer Care service to be lacking skill, professionalism, and concern.
...
Pros: open 24 hours a day to "help you" Cons: disorganized, you get a different story every time you call in
To Whom It May Concern:
My boyfriend and I have had a cell phone plan through Voice Stream for over a year now. Over the last two weeks we have had some of the worst customer service of our lives. Most of the people that we spoke with were...
Pros: Danielle, Rep # 1724268 Cons: That the rest of the Voicestream Customer Service Reps aren't like her.
You have got one of the best Customer Relations Management tools built into one person I have ever had the pleasure of talking to. I'm talking about Danielle, Rep #1724268.
I am not in the habit of writing "That a girl" letters. As a matter of...
Pros: More minutes for less & Good phone selection Cons: Poor customer service, no follow through, dishonest
Voicestream should really change their slogan. The "Get More Guarantee" It is true on both sides of the coin. You get more minutes and a wider selection of phones than anyone else. You also get the worst Customer Service and follow-up that I have ever...
General Electric Locking Stor-A-Key This handy Stor-A-Key™ provides a clean and dry case for hiding a spare key, so you'll never get locked out again! Resettable combination lock provid...
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