General Reviews of SunCom Customer Service

Pros: Great customer service, network, huge voice mail box, referral program, price of features
Cons: limited availability, choice of phones, automatic contract renewal, 2 plans to choose from

A little update. I know I just wrote the review, and I am generally happy with the service. But that's given that I've signed up under previous terms and rate plan. If I were to sign up now with SunCom I wouldn't do it and do not recommend it. ...

Pros: Unlimited Night/Weekends with free LD (not available for new customers)
Cons: Poor suburban coverage, lousy customer service, technologically inferior to some competitors.

I will add to this very soon but believe you'll find this helpful.

I have been a cellular subscriber since the mid-1980s and have experienced many of the trials and tribulations of the evolving industry over the years. In my humble opinion,...

Pros: Affordable phones
Cons: Don't work in our area

I dealt with SunCom two years ago and still am aggreviated that they are allowed to sell in our area. The service is really horrible and you could be talking to someone in a store, walk to the other side of the store and be cut off.

My husband...

Pros: Good eager Personnel
Cons: Didn't explain contract rollover provision.

Read the contract and listen carefully when the sales person explains the terms to you. I have 3 phones from Suncom which I use in my business. When I purchased the plan they had very competitive rates in the Augusta GA market but there was a clause in...

Pros: Affordable
Cons: Customer service is terrible, incompetent staff, and poor equipment.

My problems started when I first began service in September 2001. I had AT&T Service on the west coast, and after moving to the east coast, I was told I needed to change to Suncom as AT&T could not be a monopoly. I was fine with it, even after I...

Pros: Feature rich service and great potential for cheap communication.
Cons: Occasional sub-standard voice quality

After years of disavowing cellular service in favor of the good old fashioned hard wired phone, I rejoined modern society and got "unwired".

Mostly out of necessity, I purchased a cellular phone so that I could have round-the-clock contact...

Pros: none
Cons: rude CS agents, unwritten rules, uninformed agents

Back in October my husband and I decided we ought to get cell phones, and we wanted a shared minutes plan. We got a reasonable one through Suncom here in NC. We should have done our research first.

Problem one- voice mail
...

Pros: none...sorry
Cons: contract roll-over;no access to minute usage; not customer-friendly

Okay--I've been online for a while now and have seen so many unflattering reviews of SunCom service that it pains me to add my name to the growing list of those who've been "had." Yes, it's the automatic roll-over clause that got me. I actually dropped...

Pros: Good Area
Cons: Automatic renewal of service. No night and weekend minutes. Bad customer service.

I signed up for the a one year service term with SunCom. What they didn't explain was that you are automatically renewed every year for the REST OF YOUR FREAKIN' LIFE!!!!!!! In order to end the contract you must give "...30 days written notification...

Pros: Pricing is great compared to other providers for valuable anytime minutes!
Cons: Customer service is HORRIBLE! Contract automatically renews without notice to customer.

Every time I call customer service I am made to feel like I am a nuisance and that my business is not valued. They completely ignore (not received is the term they use) requests. Ever time you request something of them they tell you to go to SunCom store...

Pros: I usually knew how much I would be paying.
Cons: Very poor customer service.

The following is based on a letter I wrote to SunCom's customer service department several months ago. It tells my story pretty well.

On a recent visit to a SunCom store, I overheard an employee who appeared to be a store manager complaining...

Pros: Very calm, very professional. Sapped the fight right out of me!
Cons: Not customer service's fault, but they should get a better handle on their billing.

I wrote previously to tell of SunCom's shutting off of our service with no notice, and after receiving three bills which showed a zero balance. After reviewing two revised bills which were faxed to us after the shutoff (showing a balance of $519!), I ...

Pros: the un plan would be cool if the service ever actually worked but it doesnt.
Cons: terrible customer service, dont contact expecting help. you can't ever get a signal anywhere.

If you want a cell phone that actually gets service indoors - suncom is not for you. If you want a cell phone service that actually gets service outdoors - suncom is not for you. If you want customer service people that are polite and helpful - ...

Pros: Good customer service. Great completed call ratio.
Cons: Poor deal for those who travel at all.

My wife and I have been using Suncom for close to two years now and have been very satisfied with the customer service we have received. There have been a two specific occasions we needed their assistance, one of which was not the fault of Suncom at...

Pros: The old AT&T network is good How they do business they won't be around long
Cons: Terrible Customer Care No consideration of past customer/payment history

I switched to AT&T wireless from sprint in 2002 because of the lousy service (reception and customer care) and was reasonably happy with the service received. Although not pleased with the bill all of the time and some occasional dropped calls, I was ...