Cardservice International
Written: Jun 27 '02 (Updated Jun 27 '02)
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Product Rating:
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Pros: None
Cons: I have experienced some contract deceit and poor customer service with Cardservice International.
The Bottom Line: Make sure you read the 40 page contract--if you can understand the legal jive. Small business should avoid merchant accounts with this company.
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| johnrowe's Full Review: Authorize.net |
I originally had a website through bigstep.com on Dec 4, 2000. They offered a merchant account at Cardservice International for credit card sales. I signed up for it, and assumed it was on a month to month basis.
I moved my website from Bigstep.com in Nov 2001 and tried to cancel the Cardservice International account by phone in Nov 2002. They told me I could not cancel it until March 2002 or pay an “exit fee” of $300. So I waited until March and sent a fax canceling the account but would have to wait until June 2002 for the last payment.
I again waited until June 2002, and they still were taking the payments from my bank card account, So after 7 months, I put a stop payment on the credit/debit card. The result was an immediate demand letter threatening to ruin my credit at credit bureaus. And they are still demanding the “exit fee(s)”. I have called numerous times since Nov 2001, and they always have yet another deceitful clause in their contract to present and totally ignore my request for cancellation, and that's if I actually get to talk to a person.
This company is practicing the worst most deceitful and fraudulent practices I have even seen from a credit card company. I do not know how many other small businesses have been paying for services not received, but it looks like they have found themselves a legal welfare program that is equivalent to Mafia extortion.
I see from the list of others listed on http://badbusinessbureau.com that the company does the same to everyone.
Recommended:
No
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Epinions.com ID:
johnrowe
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Reviews written: 1
Trusted by: 0 members
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