The customer is not #1
Written: Aug 23 '08 (Updated Aug 24 '08)
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I actually was a customer service rep for the website in Illinois. This company is no way by far Net Flicks. My basic day was nothing but unhappy customers online/phone/emails and live chat complaining about lack of product. Which is true. People would pay a high monthly membership for bags that we never had many in stock. How do you split 3- $2000 bags between 100 requests?. The corporate office was always spending a lot of money to appear on TV shows, media etc which of they themselves appeared on or in the photo shoots. I guess they were only interested in the glamor of it and being on tv. But never invested much money in buying the correct much needed quantities of bags to make sure everyone would get one. Why should someone be charged a $100.00 membership every month and then be told the bags not available or there is a long wait on that bag or told to pick something else out. What upsets me more is the fact that they would get brand new Louis Vittons in (only 3). The waiting list was 50 people with $100.00 membership customers.Sometimes the ones that complained the most went to the top of the waiting list.( not fair) BBS would not always mark any high end price bags, so when we received them back we really had no idea if the one that came back were fake. Or if they were marked never using their black light method to check them for fake returns. Just send them back out the again. There were a few times that I swear the bag was fake and got into it with the manager about this. And was told to just send it to the next person in line. Can you really be sure that the high end bag is the real bag and not a fake?. There were big problems with mail order fraud (not on BBS's side but with customers with fake address, credit cards that were stolen or revoked and never heard from again)Course these people just walked away with a $2000 bag. At the time I worked there anyone who had a credit card, and It authorized for one month membership would get anything sent to them. (I would hope to think that they would be now doing a better checking system on people before shipping a $2000 bag out to them, only to find the next month membership billing on the card was closed by the card company or stolen ........bye bye bag!!!! That means one less bag and longer waiting line for customers paying higher end memberships.
I would not recommend this company. They only have a hand full of the high end bags and when rented out the lucky ones keep renting them for months. There is no time limit on when you have to send it back. If they only have 5 high end bags and 5 people get them for 6 months, you still have to wait 6 months plus to rent it. The pics of the bags on the web site were usually taken of brand new bags. The bag you receive may not be in as good as shape as the pic posted.
Recommended:
No
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Epinions.com ID:
honestperson11
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Reviews written: 1
Trusted by: 0 members
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