The Vermont Country Store Online Store

I became familiar with The Vermont Country Store .com in 2003 when it was a featured store on the rebate site ebates.com. I had a blast shopping online, finding nostalgic item after nostalgic item. I placed quite a few orders too; candy and beauty items ...

I spent summers in Vermont when I was a kid, and it’s always been one of my favorite states. I love the small-town feel of the place, and the lovely small-scale landscapes. I haven’t been there in about 40 years, though, so I’ve been...

A few years ago, a friend of mine sent me the most unique gift I have ever received from Cracker Barrel. it was a breakfast basket. It contained pancake mix, 3 different types of bacon, maple syrup and a jar of fried apples. I made it for ...

I had read a few reviews about The Vermont Country Store Online and was particularly interested in the "store within a store concept" that they feature called Brands from the Past. This is a common theme in offline retailing, (think Starbucks cafes in ...

As usual, I got it into my head that my son had to have THE perfect birthday gift, which was a Bozo Bop Bag that I had as a child. All the regular online outlets were out of stock, but a search through Google showed me that I could get one online at ...

My grandmother, who is hitting the big NINE-O this year, was in need of some soft, pure cotton nightgowns that were well made and after searching all over the web, I happened to remember having seen an uncoated paper catalogue with Vermont in the title ...

Whenever I am in the mood for remembrances of my childhood, I visit the Vermont Country Store. "Purveyors of the Practical and Hard to Find" is their logo; I have found that to be quite true.

Their website is very easy to navigate and has a...

I have both purchased items from the store, and worked there for a short time. I was just a seasonal CSR, and not connected to the company in any way. They treat their people and customers exceptionally well. With the huge volume of orders they are bound ...

This is the worst online shopping experience I've ever had. I ordered two pairs of thermal underwear on December 12th. When they still hadn't shipped a week later, I called customer service to find out why. I was told customer service wasn't available ...

I was so disappointed with my Vermont Store experience that I wondered if my expectations were unreasonable. But then I did a Google search on "Vermont Country Store slow shipping" and found out I am not alone in my displeasure. That's how I found this ...

I ordered two weeks before Xmas. VT is about a six hour DRIVE from where I live. A week later, I checked the Net and it said my order was "in process". I called and they said it was being upgraded (false) and would arrive before Xmas (also false, as it turned out). On the 23rd (Saturday before Xmas), no package at the PO. Everyone was apologetic, nobody would do anything. Turned out it was sent Parcel Post (cheapest) not Priority Mail like they said and not Express mail, which would have been required for overnight delivery. At least I found the PJs I ordered for cheaper, closer to my home. THEY arrived before my original order from these people. Will never buy from them again, and I tell all my friends to avoid them. There is no excuse for lying.

Watch out for HUGE shipping costs and slow processing

My experience was pretty poor - very high shipping costs, slow to dispatch and no tracking info or confirmation of shipment.

1 week after ordering I emailed to find out what was happening with my order. They responded with the standard cut and paste boilerplate statement about costs to process the shipment and to say
- it had taken 5 days to get it in the mail
- even with the very high shipping costs, delivery would be in 9-11 days
- no tracking

Very disappointing experience

The Vermont Country Store is the worst online outlet I have ever delt with. My gift ordered on December 12th has not arrived as of December 28th. I was told it shipped on the 18th, but after questioning it's were abouts, they admitted the shipping date was actualy the 22nd. Now that's customer service. Maybe I will have a gift for Christmas 2007, but im not holding my breath.

Over the years, I have purchased many items from this store and have found the quality to be quite good. In fact, they advertise that if there is a particular item that you've searched for and cannot find, they will try to find it for you. I wrote to them and inquired about a certain item that I could no longer find in stores, and sure enough, they found it for me and now feature it in their catalog. Now, it may not be the cheapest price possible, but after they've done all that legwork, who can quibble about a dollar or two?

Over the years, I have only experienced one slight mix-up with an order, and customer service couldn't have been nicer. They solved the problem quickly and I was extremely satisfied with the outcome.

The catalog is fun to look at, especially for those of us who enjoy a bit of nostalgia.

Would never buy from Vermont Country Store again. I ordered from 6 different on-line stores and received everything EXCEPT for The Vermont Country Store order within 2 weeks. Also, one of the items I ordered was back-ordered and they did not even notify me.