Pottery Barn Online Store

If I could pick just one place to shop on-line, it would be Pottery Barn. They have great merchandise, excellent service (something we are missing in so many of our shopping experiences), and an easy to navigate website.

Actually, I would be...

I do most of my shopping online, and I am a frequent visitor to Pottery Barn's website. It is clean, laid out well, and easy to navigate. One problem with the general look of the site is that the thumbnails are too small, but they have great pictures ...

My overall Pottery Barn Online experience has been good. In fact, sometimes, the only way to purchase certain Pottery Barn items is via their online store (or catalog), and not in their physical store! Products generally ship in a timely fashion, and...

I have ordered numerous things from Pottery Barn Online. Master bedroom, toddler's bed linens and nursery decor and bedding, as well as dishes, home decor and bathroom towels and decor. I cannot find better quality for the price anywhere. With ...

I ordered the Reindeer collection from the online store (somethings you can only get online) and I am very excited. I had a small problem. I ordered the items I wanted and noticed that the oval platter was on sale for $30.00 (the first day of ...

Recently had the displeasure of ordering an item from Pottery Barn in December of 2002. The item was back ordered, which we understood. The item was to be delivered two and a half months later. We were scheduled to go on a cruise and the delivery date...

I purchased the Hudson Bedroom set (Bed, Mattress, Night Tables, Mirror and Extra Wide Dresser), as well as the Addin Leather Sofa (2), the Map Console, Map Coffee Table, and the Bedford Corner office desk, Bedford small office desk and matching arm ...

I have ordered several furniture items (2 headboards, 4 nightstands and an armoire) plus numerous smaller items. I did have two glitches with the furniture items. One headboard arrived without hardware and I was told that the department which would ...

I bought a Bordeaux dining table with the mahogany stain.  It is sturdy, but the quality of the top finish is the worst I have ever seen.  I don't know how so many "steps" could result in this paper-thin finish.  With normal use, it ...

I love the furniture at Pottery Barn, so when I bought my new home, I purchased several items that included the map console, media center, and entrance way locker. I spent a great deal of money on these items and the shipping cost was about $200. Not ...

I ordered two sets of bedroom furniture to do a home makeover while my children were at summer camp.  This was stuff they loved. But it sucks and is now broken and unsafe!!!I made a number of phone calls and was told it was out of warranty and ...

Worst Customer Service EVER!! We registered online for our wedding, along with several other big name places, and this is the only place that gave me constant headaches. They had a lot of glitches with displaying our registry. If our guests didn't put in ...

We used pottery barn as one of our registry choices. Boy, did we get the run around after. They can not track on-line purchase from the retail stores and a lot of the items purchase on-line CANNOT be returned at the retail stores. In fact, the retail...

I ordered a Greenwich chaise two months ago and no one contacted me for a delivery date. The only delivery status I received when I looked it up on their website was in one vague word. "Shipped!" Today, I called customer services four times and received four different beat- around-the-bush answers! No one seemed to locate where it was and no one could give me a straight answer of a delivery time frame! When I couldn't put up with customer services putting me on hold, raising their voice at me, and sending me around in circle, I called again to cancel it. Cancellation with Pottery Barn is impossible unless you're willing to loose your money on shipping costs/restocking fee. In my case, I lost $204.90 plus valuable time that I could have spent on something else! My whole shopping experience with Pottery Barn was horrible! My advice is never order any furniture from them.

I have in the last two years bought items from Pottery Barn Online Store. This included a dining table set, rug and media stand. The products have been of very good quality. I have asked them lots and lots of questions through their web site and always received replies back with good information in one or two days. Once when their delivery contractor could not deliver my dining table, they went out of their way to deliver it over the weekend. I was quite impressed by that.
Generally, extremely satisfied with customer service, online experience and product quality.