Jerry's Artarama Online Store

When I fall into a new hobby, I tend to fall hard. It doesn't take long before I have tons and tons of supplies bursting out of boxes and bags and screaming for a proper organized home. Ceramics is my most recent obsession. In less than a year I've ...

Do not waste your time. I thought I would give them a second chance as they have good prices. This time, the order at best will not be sent until 6 days after I ordered! Then they charge 12.95. They use a fedex chart on the website but utilize ups. I ...

I received an email from Jerry's Artarama site with a $10.00 discount promotion on their art supplies. I couldn't resist and placed my first order with them. I received an email confirming shipment 1 week after I placed my order. I received my order 2 ...

Avoid this store at any cost! I just spent 1/2hr on the phone with the "customer service" office and they refused to refund my shipping (which is $10.95 minimum) for an error in their website--"assorted paper" with pictures of different colors of paper and I received only 1 kind of paper and all white. I teach at an art school and was so inspired by their prices that I was going to refer my students to their site. Now they have lost my business, my students' business and hopefully yours!

My first (and last) order with Jerry's Artarama was for 150 acrylic box frames. This was ordered by phone and shipped. I received shoddy merchandise: they all had scratches, abrasions, and/or rough edges. They made the return process a long, arduous, and complicated nightmare (too long to go into here). They have since agreed to refund the purchase price but a very confrontational rep bluntly stated that the frames were "not defective" so they would not refund my original $50 shipping cost. Only a company with REALLY LOW STANDARDS would consider those horrible frames to be OK. I have since purchased hundreds of box frames from DickBlick.com. They shipped fast and were fine. Jerry's placed no value in me as a customer.

The website has a good selection of items with fair pricing. The ordering staff was very pleasant. That is where it ends with Jerry's Artarama. I thought I would try Jerry's with a small order to "test the waters". I am very glad that I did. I ordered my items shipped 2nd day air, on Monday. Jerry's called Tuesday with a quote for the shipping, which I accepted. That was the last I heard from Jerry's. Half of my order arrived on Friday, with the other half in an unknown status. I left several calls to their "customer service" people in the days between because I had a very bad feeling about my order. To date, I am unsure of the status of the rest of my order and have heard NOTHING (not one returned call) from Jerry's. I would not recommend Jerry's as an Internet supplier to anyone and I definitely will not be purchasing my art supplies from them.